Refund Policy
Legal Notice
The explanations and information provided on this page are only general explanations and broad information on how to draft your own Refund Policy document. You should not consider this article as legal advice or recommendations on what you should actually do, because we cannot know in advance what specific refund policies you wish to establish between your business and your clients. We recommend that you seek legal advice to understand and elaborate your own Refund Policy.
Refund Policy: Fundamentals
That said, a Refund Policy is a legally binding document intended to establish the legal relationship between you and your clients regarding whether and how you will provide a refund. Online businesses that sell products are often required (depending on national laws and regulations) to present their product return policy and their refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are not satisfied with the products they have purchased.
What must be included in the Refund Policy document
In general, a Refund Policy usually addresses these types of issues: the timeframe for requesting a refund, whether the refund will be full or partial, under what conditions the client will receive the refund, and much more.